Complaint Procedure
A copy of the complaint form can be requested from the office.
| Step 1 | Informal complaint |
| Prior to lodging the complaint, the student may wish to discuss his or her concerns with a student counsellor. | |
| If the concerns can be solved at this stage, then it will not progress to a formal complaint. | |
| Step 2 | Formal complaint – resolve within 7 working days |
| If the student remains unhappy with the explanations provided by the student counsellor, they can officially write to the Administrator. An investigation will be carried out into the cause and reason of the student’s complaint. | |
| Once the root cause is identified, the student will be called in to discuss the matter with the Administrator to resolve the issue. | |
| Step 3 | Appeal – resolve within 10 working days |
| If the complaint cannot be resolved, the student can appeal to the Programme Director. The decision of the appeal panel shall be regarded as final. At the conclusion of the appeal, the student will be informed of the outcome of the appeal in writing. | |
| Step 4 | Write to ACCA UK |
| If the student is not satisfied with the College’s decision, they can write to ACCA UK to make a formal complaint. If you have exhausted both your learning provider complaint’s process and ACCA’s, you can escalate to the appropriate regulator. Details of which can be found on the ACCA website at the following link: https://www.accaglobal.com/gb/en/footertoolbar/contact-us/connect/unhappy.html | |
Complaint Form
| Full name | |
| Handphone no | |
| Email address | |
| Intake | |
| Exam sitting | |
| Date of Submission | |
| Reasons for complaint | |
| Result | |
| Person in charge | Student Name | |||
| Position | ||||
| Date | ||||
| Signature | Signature |
You can download this form, click here